Courses and qualifications

About This Event

learndirect offer a selection of Access to Higher Education Diplomas as well as other professional development courses and qualifications. So no matter if you are trying to improve your job prospects or want to go to University take a look at our available courses.

 

All of our courses in the subject areas below are from recognised UK awarding organisations that are moderated by Ofqual, in addition all Access to HE Diplomas are QAA recognised at level 3. Every course is also eligible for government backed funding, to find out more look at our ways to pay. Finally our new learning platform makes the online learning element of your course easy to use and fun.

 

See what interests you most. It's your life and your career, so this decision really is all about you

 

For further information please see our Learner Handbooks, these are designed for you to use throughout your learning with us. We have included lots of information that we hope you will find useful.

 

  • Learner Handbook A2HE
  • Learner Handbook QCF-RQF

 

A-level courses

A Level Psychology

 

A Level Biology

 

A Level Chemistry

 

A Level English Language

 

A Level Maths

 

A Level Accounting

 

A Level Economics

 

A Level English Literature

 

A Level Sociology

 

A Level Business Studies

 

A Level Physics

 

A Level History

 

A Level Classical Civilisation

 

GCSE courses

GCSE courses

GCSE (9-1) English Language

 

GCSE (9-1) Mathematics Foundation Tier

 

GCSE Out of Hours Tutorial

 

GCSE Marked Mock Exam

 

GCSE Within Office Hours Tutorial

 

GCSE Psychology

 

GCSE Biology

 

GCSE Chemistry

 

GCSE Economics

 

GCSE English Literature

 

GCSE Sociology

 

GCSE Business Studies

 

GCSE Physics

 

GCSE History

 

English and Maths courses

English and Maths courses

Functional Skills English Level 2

 

Functional Skills Maths Level 2

 

Functional Skills Information Communication Technology (ICT) Levels 1 and 2 – Standard

 

Open Awards Centre Based Functional Skills Maths Exam

 

Open Awards Centre Based Functional Skills English Exam

 

Open Awards Online Functional Skills Maths Exam

 

Open Awards Online Functional Skills English Exam

 

Functional Skills English Level 2 Inc. Open Awards Online Exam

 

Functional Skills Maths Level 2 Inc. Open Awards Online Exam

 

Functional Skills Maths & English Level 2

 

Functional Skills Maths & English Level 2 Inc. Open Awards Online Exam

 

GCSE (9-1) English Language

 

GCSE (9-1) Mathematics Foundation Tier

 

ESOL Entry Level 3 - Online Study Book

 

Teaching and Education courses

Teaching and Education courses

Certificate in Advice and Guidance (RQF) Level 3 NVQ

 

Certificate in Assessing Vocational Achievement (CAVA) (RQF) Level 3

 

Certificate in Education and Training (RQF) Level 4

 

Diploma for the Early Years Workforce (Early Years Educator) CACHE Level 3 (RQF)

 

Diploma in Playwork CACHE Level 3 (RQF) (NVQ)

 

Higher Level Teaching Assistants (RQF) Level 4 Certificate

 

Level 3 Certificate in the Principles of Special Educational Needs (RQF)

 

Special Educational Needs (SEN) - Advanced

 

Teaching Assistant: Level 2 Certificate in Supporting Teaching and Learning in Schools (RQF)

 

Teaching Assistant: NCFE CACHE Level 2 Award in Support Work in Schools (RQF)

 

Teaching Assistant: NCFE CACHE Level 3 Award in Supporting Teaching & Learning in Schools (RQF)

 

Teaching Assistant: Specialist Support for Teaching and Learning in Schools (RQF) Level 3

 

Teaching Assistant: Supporting Teaching and Learning in Schools Certificate (RQF) Level 3

 

Preparing to Work in Home Based Childcare CACHE Award Level 3 (RQF)

 

Child Minder (CACHE Level 3)

 

Autism Awareness

 

Basic Maths

 

Child Psychology

 

Counselling Children and Adolescents

 

Safeguarding Children, Young People and Vulnerable Adults

 

Child Day Care

 

Instructor Skills

 

Life Skills Coaching

 

Bullying in Schools

 

Classroom Behaviour

 

Child Care

 

Child Care and Education

 

Children and Young People's Workforce Early Learning and Childcare Level 3

 

Life Skills Coaching - Advanced

 

Autism Awareness - Advanced

 

Child Development

 

Child Development - Advanced

 

Caring for Children (CACHE) Level 1 Diploma

 

Child Behaviour

 

Child Minder: Supporting Vulnerable Children (CACHE Level 3)

 

Children and Computers

 

Evaluating Open Learning

 

Exam Preparation

 

Lifestyle Consultant - Business

 

Lifestyle Consultant - Personal

 

Mood Disorder Management and Coaching Practitioner

 

Peak Performance Coaching

 

Drama In Education

 

General Principles of Teaching

 

Improving Learning Skills

 

Middle Years Award in Positive Parenting

 

Playwork

 

Supporting Open Learners

 

Teaching English as a Second Language

 

Why and When to Use Open Learning

 

#GetaJob - Child Care Package

 

#GetaJob - Customer Service Package

 

#GetaJob - Hair and Beauty Package

 

#GetaJob - Health and Social Care Package

 

#GetaJob - Hospitality Package

 

#GetaJob - Management Package

 

#GetaJob - Retail Package

 

#GetaJob - Teaching Assistant Package

 

TQUK Level 3 Certificate in Understanding Autism

 

Access to HE Diploma courses

Access to HE Diploma courses

Access to Higher Education Diploma (Business and Management)

 

Access to Higher Education Diploma (Education)

 

Access to Higher Education Diploma (Health Professionals)

 

Access to Higher Education Diploma (Midwifery)

 

Access to Higher Education Diploma (Nursing)

 

Access to Higher Education Diploma (Medicine and Health Care Professions)

 

Access to Higher Education Diploma (Science) - Biochemical Pathway

 

Access to Higher Education Diploma (Science) - Biophysical Pathway

 

Access to Higher Education Diploma (Science) - Natural Science Pathway

 

Access to Higher Education Diploma (Social Science and Health) - Biology Pathway

 

Access to Higher Education Diploma (Social Science and Health) - Health Studies Pathway

 

Access to Higher Education Diploma (Social Science) - Psychology and Sociology

 

Access to Higher Education Diploma (Social Science) - Psychology with Criminology

 

Access to Higher Education Diploma (Social Science and Humanities)

 

Access to Higher Education Diploma (Social Work)

 

Access to Higher Education Diploma (Sports Science)

 

Access to Higher Education Diploma (Humanities)

 

Access to Higher Education Diploma (Engineering)

 

Access to Higher Education Diploma (Computer Science)

 

Healthcare courses

Healthcare courses

Foot Health Care Practitioner (RQF) Diploma Level 3

 

TQUK Level 3 Certificate in Understanding Mental Health

 

Preparing to Work in Adult Social Care (RQF) Level 3

 

Counselling Skills (RQF) Level 2

 

Counselling Skills (RQF) Level 3

 

Nutrition & Health (RQF) Certificate Level 2

 

Beauty Therapy Techniques (RQF) Level 3 Diploma

 

Diploma in Personal Training and Fitness Instructing (RQF) Level 3

 

Child Psychology

 

Clinical Nutrition

 

Cognitive Behavioural Therapy

 

Counselling Children and Adolescents

 

Foot Health Practitioner

 

Foot Health Practitioner (Advanced)

 

Foot Health Practitioner (Advanced) – Fast Track

 

Foot Health Practitioner - Fast Track

 

Anatomy and Physiology

 

Anatomy and Physiology - Advanced

 

Anger and Aggression Management

 

Diet and Nutrition Advanced

 

Diet and Nutrition Advisor

 

Diet, Exercise and Fitness

 

Mental Health and Social Care

 

Allergen Awareness

 

Care Certificate

 

Housing

 

Level 3 Diploma in Adult Care

 

Communication Techniques

 

Confidence Building

 

Creative Imagery

 

Depression Management

 

Developing Self Esteem

 

Dysfunctional Family Counselling

 

Gestalt Therapy

 

Grief and Bereavement Counselling

 

Inner Healing

 

Integrated Therapeutic Counselling

 

Journal Therapy

 

Mentoring Christian Ministry

 

Acupressure

 

Biochemic Tissue Salts

 

Biochemistry

 

Chi-Kung

 

Chinese Medical Theory

 

Colour Therapy

 

Continuing Professional Development (CPD)

 

Crystal Healing

 

Feng Shui

 

Genetics

 

Hand Reflexology

 

Homeopathy

 

Hopi Ear Candling

 

Hot Stone Massage

 

Indian Head Massage

 

Meridian Healing Techniques

 

Caring At Home

 

Health and Social Care

 

Eating Disorders

 

Diabetes

 

Compulsive Behavioural Disorders

 

Counselling Skills

 

Counselling Skills - Advanced

 

Drug, Solvent & Alcohol Abuse Counselling

 

Joint Professional Life Coaching and Counselling

 

Joint Professional NLP Practitioner and Humanistic Counselling

 

Meditation

 

Mindfulness and Counselling Skills Diploma - Joint Award

 

Mindfulness based Cognitive Behavioural Therapy Advanced Diploma

 

Psychotherapy

 

Psychotherapy - Advanced

 

Rogerian Therapy

 

Aroma Stress

 

Aromatherapy - Gentle Touch

 

Ayurveda - A Foundation

 

Crystal Healing Practitioner

 

Flower Essences

 

Herbalism

 

Herbalism - Clinical

 

Holistic Healing

 

Holistic Healing Professional Practitioner

 

Holistic Health Therapist

 

Kinesiology

 

Shiatsu

 

Yoga

 

Yoga Teacher

 

Caring for Older People

 

Caring for People with Learning Disabilities

 

Dementia Awareness

 

Drugs Awareness

 

End of Life Care: TQUK Level 3 Certificate (RQF)

 

Clinical Weight Control

 

Culinary Herbs

 

Nutrition

 

Nutrition for Children and Adolescents

 

Nutritional Therapy

 

Personal Fitness Trainer

 

Sports Coaching

 

Sports Injuries

 

Sports Massage

 

Sports Nutrition

 

Sports Physiology

 

Sports Psychology

 

Sports Science

 

Sports Therapist

 

Behavioural Therapy

 

Co-Dependency

 

Conscious Romantic Relationships

 

Memory Enhancement

 

Neuro Linguistic Programming

 

Neuro Linguistic Programming - Advanced

 

Professional Therapeutic Counselling

 

Regression Therapy - An Introduction

 

Counselling Skills (RQF) Level 2 plus Substance Misuse Awareness

 

Transactional Analysis

 

Understanding Domestic Abuse and the Restorative Process

 

Contemporary Social Policy

 

Drug Awareness Studies and their Applications

 

Ethics and Values in Social Care

 

Evaluative Research Methodology, Nursing and Health

 

Human Growth and Development in Social Care

 

Innovations in Health and Social Care

 

Legal Aspects of Health Care

 

Lifespan Development In a Mixed Economy of Care

 

Loss and Social Care

 

Mentorship in Health and Social Care

 

Moving and Handling Clients Safely

 

Protecting Vulnerable Adults from Abuse in Social Care

 

Provision of Activities in the Care Setting

 

Psychological Aspects of Caring in a Mixed Economy

 

Qualitative Research Methodology

 

Research Methodology in Nursing and Healthcare

 

Social Care Competence In Practice

 

Social Care in Community Care

 

Social Care With and Within Groups

 

Social Care with Children and Families

 

Social Context of Caring in a Mixed Economy

 

Using The Law In Social Care

 

Using Theories In Social Care

 

Working Across Boundaries in Social Care

 

Working in Health Care

 

Food and Environmental Allergies

 

Food Hygiene and Healthy Eating

 

Human Nutrition Skills

 

Improving Personal Exercise and Nutrition

 

Living Foods Nutrition

 

Macrobiotics

 

Weight Management & Consulting

 

Pilates Trainer Professional

 

Sports Electro-Therapy

 

Stress Management

 

Stress Management - Advanced

 

Stress Management - Fundamentals

 

TQUK Level 3 Certificate in Understanding the Principles of Dementia Care

 

TQUK Level 2 Certificate in Understanding Children and Young Peoples' Mental Health

 

IT courses

Certificate in Web Design and Development (RQF) Level 3

 

Cyber Security

 

Excel 2007 Basic

 

Excel 2007 Intermediate

 

Excel 2007 Advanced

 

Excel 2010 Basic

 

Excel 2010 Intermediate

 

Excel 2010 Advanced

 

Excel 2013 Basic

 

Excel 2013 Intermediate

 

Excel 2013 Advanced

 

Excel 2016 Basic

 

Excel 2016 Intermediate

 

Excel 2016 Advanced

 

Outlook 2010 Basic

 

Outlook 2013 Basic

 

Outlook 2013 Intermediate

 

Powerpoint 2010 Basic

 

Powerpoint 2010 Intermediate

 

Powerpoint 2013 Basic

 

Powerpoint 2013 Intermediate

 

Powerpoint 2013 Advanced

 

Powerpoint 2016 Basic

 

Powerpoint 2016 Advanced

 

Start Using Excel

 

Start Using Outlook

 

Start Using Powerpoint

 

Start Using Word

 

Word 2010 Basic

 

Word 2010 Intermediate

 

Word 2010 Advanced

 

Word 2013 Basic

 

Word 2013 Intermediate

 

Word 2013 Advanced

 

Word 2016 Basic

 

Word 2016 Intermediate

 

Word 2016 Advanced

 

Publisher 2013 Basic

 

Publisher 2013 Advanced

 

Professional Diploma in Digital Marketing

 

Information Technology

 

Introduction to Digital Marketing

 

Business courses

Diploma in Business Administration (RQF) Level 3

 

Certificate in Practical Entrepreneurship (RQF) Level 3

 

Certificate in Retail Knowledge (RQF) Level 3

 

Management (RQF) Diploma Level 3

 

Diploma in Hospitality Supervision and Leadership (RQF) Level 3

 

ILM Level 3 Certificate in Coaching and Mentoring (Coaching Pathway)

 

ILM Level 3 Certificate in Coaching and Mentoring (Mentoring Pathway)

 

ILM Level 3 Diploma in Leadership and Management

 

Accounting

 

Business Accounting

 

Business and the Environment

 

Business Communication (Byte Size Skills Course)

 

Business Communications

 

Business Contracts (Byte Size Skills Course)

 

Business Decision Analysis

 

Business Economics

 

Business Economics Professional

 

Business Environment (Byte Size Skills Course)

 

Business Finance

 

Business Finance Professional

 

Business Functions

 

Business Law

 

Business Lifestyle Skills

 

Business Management

 

Business Management (SAC)

 

Business Marketing

 

Business Operations

 

Business Planning

 

Business Planning and Project Management (Byte Size Skills Course)

 

Business Skills

 

Business Strategy (Byte Size Skills Course)

 

Business Studies

 

Business Writing

 

GDPR

 

FCA Compliance

 

Manual Handling

 

COSHH Essentials

 

Healthy Eating at Work

 

Financial Management

 

Financial Services

 

Financial Strategy

 

Business Law

 

Change Management

 

Communication Skills

 

Conflict Management

 

Credit Management

 

Dental Practice Administration

 

Executive Office Skills

 

Customer Relations

 

Marketing Communications

 

Essential Book-keeping

 

Finance and Accounting

 

Introduction to Book-keeping

 

Introduction to Payroll Systems

 

Management Accounting

 

Project Management

 

Risk Management

 

Transport Management

 

Events Management

 

Food and Beverages Management

 

Hospitality

 

Hotel Management

 

Human Resource Management (HRM)

 

ILM Level 3 Certificate in Coaching and Mentoring

 

Sales and Marketing (RQF) Level 3

 

Finance for Non-Financial Managers

 

Managing Finance and Information

 

Better Trading Award

 

Clothing Production

 

Debt Management Skills

 

Descriptive Statistics

 

E-Business - Introduction

 

E-Business and the Consumer

 

E-Business Impact on Business Processes

 

E-Business Management

 

E-Business Strategy

 

E-Business: Applications, Models and Technologies

 

Foundations of English Law

 

Foundations of Wills Writing

 

Franchising

 

General Management

 

General Production

 

Governing Business Development

 

Inferential Statistics

 

Information Resources Management

 

International Business

 

International Business Strategy

 

International Human Resource Management

 

Introduction to Construction Management

 

Legal Office Management

 

Managing People

 

Managing the Enterprise

 

Mediation & Negotiation

 

Medical Office Management

 

Motivation by Rewards

 

Office Management

 

Office Management Executive

 

Operating Environment

 

Operations Management

 

Operations Planning Control

 

Organisation Structures and Processes

 

People in Organisations

 

People, Organisation and Management

 

Planning and Decision Making

 

Planning and Managing a Support System

 

Practice Promotion & Management

 

Principles of Management

 

Product and Operations Management

 

Professional Business Development

 

Project Management - Advanced

 

Purchasing and Materials Handling

 

Quantitative Methods

 

Retail Management

 

Retailing

 

Retirement Homes Management

 

Safety Management

 

Small Business Management

 

Stores Management

 

Strategic Management

 

Supervisory Development

 

Supervisory Management

 

Technology and Knowledge Management

 

Technology in Business

 

Workplace Health and Safety

 

Workplace Law

 

Currency Trading for Individual Investors

 

Anger Management Professional Coaching and Consultancy

 

Positive Customer Care

 

European Hospitality Management

 

Snack Bar-Cafe and Fast Food Management

 

Waitering

 

Personnel Management

 

Principles of Human Resource Management

 

Strategic Human Resource Management

 

Advertising

 

Market Relations

 

Marketing

 

Marketing Advisor

 

Marketing Management

 

Marketing Strategy

 

Press, Publicity and Profile Raising

 

Public Relations

 

Public Relations Consultant

 

Sales Consultant

 

Sales Management

 

Telemarketing Professional

 

Vehicle Selling Professional

 

Stress Consultant - Corporate & Professional

 

Stress Counselling in the Workplace

 

Stress Management Coaching and Consultancy Professional (Advanced)

 

Introduction to Digital Marketing

 

Lifestyle courses

Animal Care

 

Animal Psychology

 

Aromatherapy

 

Beauty Make-up Professional

 

Beauty Therapist Level 3 - Principles

 

Beauty Therapy Level 2 - Principles

 

Calligraphy

 

Carpentry and Joinery

 

Criminal Psychology

 

Criminology

 

Dog Grooming Professional

 

Dog Grooming Professional Advanced

 

Environmental Waste Management

 

Master Herbalist (Phytotherapy)

 

Mindfulness and Life Coaching Diploma - Joint Award

 

Nail Technician - Professional

 

Veterinary Support Assistant

 

Wedding Floristry

 

Wedding Planner

 

Wedding Planner and Events Management

 

Private Investigating

 

Reflexology

 

Reflexology for Foot Care Specialists

 

Farm Machinery Care

 

Digital Photography

 

Anti-ageing

 

Holistic Beauty Therapist

 

Massage

 

Eco Building Design

 

Ecology

 

Environmental Aspects and Impacts

 

Environmental Legislation and Policy

 

Environmental Management

 

Criminology for Beginners

 

Forensic Science

 

Home Security Planning

 

Interior Design

 

Meteorology

 

Guest House Management

 

Effective Parenting

 

Developmental Psychology

 

Exercise Physiology

 

Fitness Management

 

Crime Writing

 

Farming Management

 

Garden Design

 

Garden Maintenance

 

Horticulture

 

Hydroponics

 

Landscaping

 

Moon Gardening

 

Mushroom Growing

 

Animal Communication

 

Animal Health

 

Animal Psychology - Advanced

 

Aquarium and Fishkeeping

 

Dog Obedience Trainer

 

Dog Walking and Pet Home Sitting Professional

 

Equine Business Management

 

Equine Energy Therapy

 

Beauty Salon Management

 

Beauty Salon Management Professional

 

Holistic Massage

 

Manicure and Pedicure

 

Nail Art and Design

 

Nail Art and Design (excl. kit)

 

Nail Technician Professional - Acrylic

 

Nail Technician Professional - Complete

 

Nail Technician Professional - Gel

 

Remedial Massage

 

Conservation

 

Forensic Science and Profiling

 

Security Management

 

Security Management Advanced

 

Cleaning

 

Floristry

 

Clairvoyancy - Understanding the Practice

 

Dream Analysis - Understanding the Practice

 

Numerology

 

Palmistry

 

Parapsychology

 

Psychic Counsellor

 

Rune Divination

 

Spirituality

 

Tarot & Cartomancy

 

Tarot Master

 

Tasseography & Lithomancy

 

Citizenship - Introduction

 

Interior Plant Care

 

Energy Healing for Animals

 

Equine Energy Therapy - Advanced

 

Healing for Companion Animals

 

Pet Grooming Advanced

 

Stable Management

 

Art of Combining Photography and Painting

 

Basic Camera Handling Skills

 

Photo Journalism

 

Massage for Special Needs

 

Natural Nail Manicure

 

Teenage Beauty Make-Over Specialist

 

Women's Health (ProFemme) Practitioner

 

Basic Philosophy

 

Personal Magnetism

 

Positive Thinking

 

Post Traumatic Stress Disorder

 

Primal Therapy

 

Psychotechnics

 

Autogenic Training

 

Colour Reflexology

 

Complementary Health Care

 

Dowsing for Health

 

Energy-Anatomy

 

Flower Essence Therapy

 

Holistic Back Practitioner

 

Human Physiology and Health

 

Hypnotherapy - Professional

 

Intrafocal Healing

 

Intuitive Healing

 

Iridology

 

Japanese Holistic Healing Practitioner

 

Medicinal Herbs

 

Meridian Psychotherapist

 

Moon & Health

 

Naturopathy

 

Oriental Health Diagnosis

 

Oriental Remedial Therapist

 

Pharmacology - Introduction

 

Pharmacology and Pain Control

 

Pharmacology for Health Workers

 

Physiology

 

Prevention and Control of Infection

 

Reflexology - Gentle Touch

 

Relaxation Therapy

 

Sidereus Healing Techniques

 

Vegetarian & Vegan Nutrition Consultant

 

Vibrational Medicine

 

Yoga in Health

 

Environmental Auditing and Reporting

 

Environmental Improvements

 

Identity Theft

 

Accountable Social Care

 

Citizenship

 

Industrial Sociology

 

Introduction to Research Awareness in Social Care

 

Introduction to Social Care Practice and Theories

 

Learning and Social Care

 

Poverty, Social Exclusion and Social Care

 

Practising Social Care

 

Social Studies

 

Sociology

 

Competition Winner

 

Dress Making and Fashion Design

 

Electricity - Fundamentals

 

Debt Buster

 

Effective Parenting Skills

 

Effective Public Speaking

 

Family Healthcare

 

Health & Wellbeing

 

Home Staging

 

Money Management

 

Mystery Shopping

 

Parenting Skills - Early Years

 

Personal Money Management

 

Property Investment

 

Starting Your Own Business

 

Stock Trading

 

Understanding Body Language

 

Child Psychology Skills

 

Developmental, Learning and Behavioural Disorders in Children and Adolescents

 

Education In Psychology

 

Educational Psychology

 

Forensic Psychology

 

Industrial Psychology

 

Introduction to Psychology

 

Introductory Psychology

 

Neuro Psychological Immunology

 

Psychology

 

Psychology - Advanced

 

Relationship Psychology

 

Workplace Psychology

 

Women's Stress

 

Air Cabin Crew Operations

 

Air Passenger Health, Safety & Lifestyle (Airline Medical Care)

 

Airline and Airport Conflict Management

 

Airline and Airport Customer Care

 

Airline and Airport in Preparation for Employment

 

Airline and Airport Passenger Service Agents

 

Airline Cabin Crew

 

Check into Travel

 

Tourism Management

 

Caption Writing

 

Comprehensive Writing

 

Editing and Proofreading

 

Fiction Writing

 

Freelance Journalism

 

Novel Writing

 

Poetry Writing

 

Romantic Fiction Writing

 

Scriptwriting - TV, Film, Stage, Radio

 

Writing and Selling Travelogues

 

Writing Biographies, Autobiographies and Family History

 

Writing for Children

 

Writing Historical Fiction

 

Writing Saleable Articles

 

Writing Short Stories

 

Short Courses

Working in business and administration

 

Using Equipment and Resources

 

Taking Phone Calls

 

Planning and Preparation

 

Effective Communication

 

Customer Service: Being competitive - stand out from the crowd

 

Customer Service: Building relationships - aim to exceed expectations

 

Customer Service: Complaint procedures - a structure for solutions

 

Customer Service: Difficult situations - a guide to dealing with problems

 

Customer Service: Effective communication – dealing with customers in writing

 

Customer Service: Organisation - the secret of successful service delivery

 

Delivering good customer service

 

Customer Service: Reflection and development - continuing improvement

 

Customer Service: Rules & regulations - a guide to your responsibilities

 

Customer Service: Understanding customer service - get the essentials

 

Customer Service: Working with others - a guide to making a difference

 

Developing Your Customer Service Performance

 

Giving Good Customer Service

 

PRINCE2 Foundation

 

PRINCE2 Practitioner

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